Stakeholder negotiation

CLC values all the interaction and communication channels. It not only helps us understand more about the reasonable expectations of stakeholders, but also allows us to respond to social demands and constantly improve and develop our company.
 

Stakeholder identification

The CSR Committee organizes the consensus conference for sustainable development strategies every year.  The Chairman and the members of each task force are responsible for scoring and ranking the stakeholders who might be related to or affected by the business using the Likert's five-point scale based on the report for defining the inclusiveness of the stakeholders and the 5 major principles of AA 1000 Stakeholder Engagement Standard 2015, including Dependence, Responsibility, Tension / Attention, Influence, and Diverse Perspectives. This method allows identifying the importance of 8 types of stakeholders. They are ranked in order as follow: (1) employee, (2) client, (3) supplier, (4) government agency, (5) shareholder/investor, (6) local community, (7) media, and (8) NPO. This sequence demonstrates the extent to which the stakeholders are affected by CLC's business operation, produce impact on CLC operational performance; or the responsibility of responding to that type of stakeholder.

Communication channels and frequency 

Type of Stakeholders	Area of Focus	Communication Channel	Communication frequency
Employees	Operational performance, wages and welfare, Labor Relations, Safety and health, work environment, Human resource development, Career development, Legal compliance	Department/factory meeting	Weekly/Monthly
		Internal publication	Bimonthly
		Labor conference	Quarterly
		Welfare committee	Semiannually
		CSR report	Annually
		Improvement proposal Official website Training courses and propaganda activity Grievance mailbox and hotline	Aperiodically
Customers	Operational performance, Corporate governance, Product quality, Consumer rights and interests, Price and delivery time, Legal Compliance, Product health and safety, Social responsibility, Product innovation and development, Environmental sustainability	CSR report	Annually
		Customer satisfaction survey Innovative technical description Business description Customer compliant E-Management system Customer service hotline Official website	Aperiodically
Suppliers	Operational performance, Fair and reasonable trade, Supply chain management, Environmental protection and Industrial safety, Legal compliance, Green procurement, Energy consumption situation, Technical innovation, Procurement guidelines, Supplier’s CSR specification and system establishment	Supplier audit and evaluation meeting	Annually
		Suppliers’ visits Supplier meeting	Aperiodically
Government	Corporate governance, Legal compliance, Environmental protection and Industrial safety, Greenhouse gas reduction, Fair competition, Social welfare	Participate in official activities Comply with legal policy Forums Documents Reply to competent authority’s inquiry and explain Participate in information disclosure and transparency evaluation	Aperiodically
Shareholders/ Investors	Operational performance, Innovative R&D, Product quality, Financial performance, Dividend policy, Corporate image, Corporate governance, information disclosure, Salary and bonus	Financial Statements	Quarterly
		Annual report Shareholders' meeting	Annually
		Investor Conference Investor Related meetings Spokesman and Shareholders’ contacts Reply the phone/email inquiries Disclose information on company website or MOPS (Market Observation Post System)	Aperiodically
Media	Operational performance, Product marketing, Corporate image, Society responsibility	Press conference Advertisement News release Spokesman hotline	Aperiodically
Local Residents	Environmental protection, Pollution Prevention and Control, Social welfare, Public safety, Green product, Energy Saving and Carbon reduction	Dedicated contacts handle external communication Provide factory tour Participate in local social welfare activities	Aperiodically
NGO	Greenhouse gas reduction, Pollution Prevention and Control, Environmental protection and Industrial safety, Climate change, Ecological Conservation, Hazardous substance emissions, Consumer protection, Product quality and safety, 、Educational factory tour, Legal compliance, Green product, Energy consumption situation, Social welfare	CSR report	Annually
		Government information reporting system Dedicated environmental safety and health unit handles communication and coordination Participate in environmental forum Email and telephone	Aperiodically