Stakeholder Identification
Stakeholder negotiation
CLC values all the interaction and communication channels. It not only helps us understand more about the reasonable expectations of stakeholders, but also allows us to respond to social demands and constantly improve and develop our company.
Stakeholder identification
The CSR Committee organizes the consensus conference for sustainable development strategies every year. The Chairman and the members of each task force are responsible for scoring and ranking the stakeholders who might be related to or affected by the business using the Likert's five-point scale based on the report for defining the inclusiveness of the stakeholders and the 5 major principles of AA 1000 Stakeholder Engagement Standard 2015, including Dependence, Responsibility, Tension / Attention, Influence, and Diverse Perspectives. This method allows identifying the importance of 8 types of stakeholders. They are ranked in order as follow: (1) employee, (2) client, (3) supplier, (4) government agency, (5) shareholder/investor, (6) local community, (7) media, and (8) NPO. This sequence demonstrates the extent to which the stakeholders are affected by CLC's business operation, produce impact on CLC operational performance; or the responsibility of responding to that type of stakeholder.
Communication channels and frequency
Type of Stakeholders | Area of Focus | Communication Channel | Communication frequency |
Employees | Operational performance, wages and welfare, Labor Relations, Safety and health, work environment, Human resource development, Career development, Legal compliance | Department/factory meeting | Weekly/Monthly |
Internal publication | Bimonthly | ||
Labor conference | Quarterly | ||
Welfare committee | Semiannually | ||
CSR report | Annually | ||
Improvement proposal Official website Training courses and propaganda activity Grievance mailbox and hotline |
Aperiodically | ||
Customers | Operational performance, Corporate governance, Product quality, Consumer rights and interests, Price and delivery time, Legal Compliance, Product health and safety, Social responsibility, Product innovation and development, Environmental sustainability | CSR report | Annually |
Customer satisfaction survey Innovative technical description Business description Customer compliant E-Management system Customer service hotline Official website |
Aperiodically | ||
Suppliers | Operational performance, Fair and reasonable trade, Supply chain management, Environmental protection and Industrial safety, Legal compliance, Green procurement, Energy consumption situation, Technical innovation, Procurement guidelines, Supplier’s CSR specification and system establishment | Supplier audit and evaluation meeting | Annually |
Suppliers’ visits Supplier meeting |
Aperiodically | ||
Government | Corporate governance, Legal compliance, Environmental protection and Industrial safety, Greenhouse gas reduction, Fair competition, Social welfare | Participate in official activities Comply with legal policy Forums Documents Reply to competent authority’s inquiry and explain Participate in information disclosure and transparency evaluation |
Aperiodically |
Shareholders/ Investors | Operational performance, Innovative R&D, Product quality, Financial performance, Dividend policy, Corporate image, Corporate governance, information disclosure, Salary and bonus | Financial Statements | Quarterly |
Annual report Shareholders' meeting |
Annually | ||
Investor Conference Investor Related meetings Spokesman and Shareholders’ contacts Reply the phone/email inquiries Disclose information on company website or MOPS (Market Observation Post System) |
Aperiodically | ||
Media | Operational performance, Product marketing, Corporate image, Society responsibility | Press conference Advertisement News release Spokesman hotline |
Aperiodically |
Local Residents | Environmental protection, Pollution Prevention and Control, Social welfare, Public safety, Green product, Energy Saving and Carbon reduction | Dedicated contacts handle external communication Provide factory tour Participate in local social welfare activities |
Aperiodically |
NGO | Greenhouse gas reduction, Pollution Prevention and Control, Environmental protection and Industrial safety, Climate change, Ecological Conservation, Hazardous substance emissions, Consumer protection, Product quality and safety, 、Educational factory tour, Legal compliance, Green product, Energy consumption situation, Social welfare | CSR report | Annually |
Government information reporting system Dedicated environmental safety and health unit handles communication and coordination Participate in environmental forum Email and telephone |
Aperiodically |